Then they need to sit down and think hard about their attitude towards their customers. As with any business, it takes time to build up a reputation but no time at all to have it destroyed by poor service or an arrogant disregard of complaints.
Joy worked hard to establish Kama as an industry leader in the early days, including by introducing the tipless (I almost typed titless
) policy, which has been widely adopted. Her girls were well trained, and the premises a cut above. Given the plethora of “spas” mushrooming in the past couple of years, Kama/Mia is in no danger of turning into a monopoly. However more power to them if they can attract a larger clientele than other spas by giving the customer what he wants, which in most cases includes being treated with respect and, ideally, a modicum of GFE.