I would rank Wonder desk service to be the best I've come across so really unusual for them to drop the ball this much.
Almost always they follow up with me to see how the session went. If there was an issue they rectify it as best they can
If I have to wait they get me cake and tea.
If it's raining they offer me an umbrella
They remember the room I like
So for the desk to actually be the one causing the issue is a huge surprise. Did you mention the issue on your way out? I'm curious what they said if you did.
Edit - I should probably clarify that I have visited the store more than most so maybe not everyone gets cake but I've visited a lot of shops more than most and I still think this one has the best desk staff.
Also it's a very vanilla service generally. The desk staff are great with questions though and telling the roster but the last month I was in Bangkok I only made it in once because other places had better offerings. It's often one of the first places I check out because the desk staff are so good, the rooms are nice and often there will be a few girls of interest in the lineup. To me it seems perfect for someone who wants to test the water.
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