Thanks for all the sympathy K guys and wouldn't want anyone else to go through it.
I did report it to the agent afterwards and they said they would ask her but did not hear back, hence I went to the forum. They said they can give me 200 discount next time but hey 200 is a massive difference to 2000. Anyway, they didn't seem too keen on taking it further so all good, I went ahead and gave the feedback here to warn everyone.
Hopefully will get a good review from the next punt.
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